Your Safe Neighbourhood

At Your Safe Neighbourhood, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform to connect with your community and report local issues.

1. Information we collect

We collect information that you provide directly to us when you create an account, participate in community groups, or report issues. This includes:

Account Information: Name, email address, and password.
Location Data: Your postcode is essential for providing you with relevant local alerts and connecting you with your specific neighbourhood.
Community Content: Issues reported, alerts posted, messages in community chats, and group activity.
Verification Documents: For Neighbourhood Watch group leads, we may collect and securely process proof of ID and address to ensure community safety.

2. How we use your information

We use the information we collect to:

Provide, maintain, and improve our services.
Facilitate the reporting and tracking of local issues.
Send you relevant local alerts and notifications based on your postcode.
Verify identities for restricted community groups (e.g., Neighbourhood Watch).
Moderate content to ensure it complies with our community guidelines.
Communicate with you about your account and provide support.

3. Information sharing and visibility

Your Safe Neighbourhood is a community platform, and some information is shared with other users:

Reported Issues: When you report an issue, the description, location (generalised), and status are visible to other residents in your postcode radius.
Community Groups: Your participation and contributions within a group are visible to other members of that group.
Public Profile: Other users may see your display name and community contributions.
We do not sell your personal data to third parties. We only share information with third-party service providers (like hosting or email services) necessary to operate the platform.

4. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Verification documents are stored with high-level encryption and deleted once verification is complete.

5. Your rights

As a UK resident, you have rights under the UK GDPR, including the right to access, correct, or delete your personal data. You can manage most of your data through your account settings, or contact our Data Protection Officer for further assistance.

6. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

7. Contact us

If you have any questions about this Privacy Policy, please contact us at privacy@newsafeneighbourhood.co.uk.